Student Assistance

How can we help you?

  • Student Ombudsperson Services
  • Provide a neutral, safe, confidential atmosphere to discuss issues
  • Listen to concerns and discuss appropriate options to your issue(s)
  • Clarify policies and procedures applicable to your situation
  • Assist the student in evaluating options 
  • Refer students to other resources on campus

What are some common concerns?

  • Extenuating circumstances in your personal life
  • Challenges with housing and financial aid
  • Understanding appeal procedures
  • Communication skills with professors
  • Difficulty managing courses/coursework
  • In danger of failing a class(es)
  • “I don’t know where to go”

What to Expect in a Meeting?

Most meetings are 30 minutes long. The student will meet with the Student Assistance Coordinator (SAC) to discuss their case. A case may be resolved in one session or over a series of sessions. Each case is handled individually. If the student has an extenuating circumstance, there will be times where documentation may be required. The types of documentation and deadlines to turn it in will be discussed in the meeting. At times, a student may be referred to other resources on campus. It is highly encouraged the student follow up with these resources. Each meeting is confidential however there may be times when serious issues come up. We are obligated by University policy to report any sexual assault cases to the University’s Title IX Coordinator.

Limitations and Considerations

Our office is happy to help direct and guide you through the issues you may have. There may be times when we may not have influence over a situation however; if possible, we can direct you to the appropriate people or office.

Make an Appointment

Walk in’s are welcome however there may be times where you will be required to wait due to appointments. We encourage you to make an appointment. This will allow us to prepare for your case and make your visit more efficient. To schedule an appointment*, please provide the following information:

Name, Student ID Number (A#)
1) the issue(s) you wish to discuss
2) the day(s) you are available with three time slots per day

For example:

Student Name, A01234567
1) Medical issue, Missing classes
2)Monday – 9am, 10am, 3pm; Tuesday 11am, 1pm, 3pm

Click HERE to schedule an appointment.
If possible, fill out this FORM prior to arrival.

*If you are unable to physically travel to campus, due to hopitalization or an emergency out of town, you may schedule an appointment to be held via telephone.

Meet our Staff:

Kristeen photo

Kristeen Gonzalez, M.S., LPC

Hello Islanders! I am the Student Assistance Coordinator. I work closely with the Dean of Students to help students with extenuating circumstances, help clarify policies and procedures set by the University, and help direct you in any other way.

I am an Alumnae of TAMUCC, graduating with my Master’s Degree in Counseling in 2013 and Bachelor’s Degree in 2010. I am a Licensed Professional Counselor and have worked in the field of mental health for 4 years.

As an undergrad, I was involved in Greek Life as well as Aloha Days. The leadership roles I held, helped mold me into who I have become today.

Contact Information:

Office of Student Engagement and Success

University Center 318




Quick Links:

University Counseling Center
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